Full Job Description

***MUST have an active Secret Clearance (or higher) – NO exceptions***

  • Tier I/II Help desk support for AV equipment
  • Troubleshoot and repair all audio and video equipment to include Smart Boards, Projectors, Crestron Transmitters / Receivers, Microphones, Cameras, and Audio and Video Amplifiers
  • Provide ECP and Non ECP classroom support, including troubleshooting and repairing instructor and student computers, facilitating return and repairs between the client and manufacturers, re-imaging computers and installing components for the client, and integration with printers and other devices

Required Skills and Qualifications:

  • MUST HAVE Active Secret or higher clearance
  • MUST HAVE IAT Level II Certification (i.e. Security+)
  • AV Technology Specialist certification preferred
  • Must be able to obtain CTS certification within 6 months of hire
  • 1+ years audio / visual experience desired
  • Complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet
  • Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
  • Excellent customer service and written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows


  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

**Salary is commensurate with education and experience**

Job Category: Audio Visual HelpDesk
Job Type: Full Time
Job Location: Fort Eustis VA

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