Full Job Description
***MUST have an active Secret Clearance (or higher) – NO exceptions***
- Tier I/II Help desk support for AV equipment
- Troubleshoot and repair all audio and video equipment to include Smart Boards, Projectors, Crestron Transmitters / Receivers, Microphones, Cameras, and Audio and Video Amplifiers
- Provide ECP and Non ECP classroom support, including troubleshooting and repairing instructor and student computers, facilitating return and repairs between the client and manufacturers, re-imaging computers and installing components for the client, and integration with printers and other devices
Required Skills and Qualifications:
- MUST HAVE Active Secret or higher clearance
- MUST HAVE IAT Level II Certification (i.e. Security+)
- AV Technology Specialist certification preferred
- Must be able to obtain CTS certification within 6 months of hire
- 1+ years audio / visual experience desired
- Complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet
- Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
- Excellent customer service and written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Environment
- Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
- Tuition assistance for continuing or career-related education
- Our cultural focus is on people and results – not bureaucracy
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success
- Work/Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed
- You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
- Casual workplace
- Open-door policy with all management
**Salary is commensurate with education and experience**