Full Job Description

***MUST have an active Secret Clearance (or higher) – NO exceptions***

  • On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing system as well as DISA’s conference lines
  • Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
  • Troubleshooting and creatively working around rooms that are “hard down”
  • Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
  • Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Polycom VTC systems.
  • Leveraging in-depth knowledge of the functionality of monitors, projectors and videoconferencing systems
  • Managing site inventory and spares with use of database
  • Managing/completing Quarterly Preventative Maintenance project and weekly status reports
  • Creating / resolving break-fix tickets by monitoring client ticketing system
  • Escalating large break-fix issues and workarounds to VC Lead Technician
  • Engaging VC Lead on-site for large project deployments and floor renovations and escalations
  • Support shall extend across both NIPR and SIPR communication mediums.
  • Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Required Skills and Qualifications:

  • Must Have: Active Secret Clearance
  • 2+ years audio / visual experience desired
  • Complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet
  • Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
  • Excellent customer service and written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows


  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

**Salary is commensurate with education and experience**

Job Category: Audio Visual HelpDesk
Job Type: Full Time
Job Location: Fort Rucker AL

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