Full Job Description

***MUST have an active Secret Clearance (or higher) – NO exceptions***

  • Deploy, customize, move, diagnose, maintain, fix and resolve end user technologies including but not limited to printers, monitors, computers, tablets, phones, fax machines, cameras, video conferencing, speakers, keyboards and mice.
  • Install software and test applications to ensure proper operation; configure hardware and software to ensure network access; troubleshoot, diagnose and resolve operating system malfunctions.
  • Respond to inquiries and provide technical information concerning related standards, requirements, practices and procedures.
  • Configure, modify and fix issues and requests related to e-mail configuration and network configuration on various devices.
  • Perform tasks related to the creation, modification, and deletion of user accounts and Exchange mailboxes.
  • Configure anti-malware programs as appropriate and remediate malware infections.
  • Backup and restore user data and settings as necessary.
  • Install, configure, and troubleshoot VoIP telephone handsets and user accounts.

Required Skills and Qualifications:

  • MUST HAVE Active Secret Clearance.
  • MUST HAVE current Security+ CE Certification (IAT Level II)
  • Preferred Certified Technology Specialist certification.
  • High School diploma, General Education Degree (GED), or State High School Proficiency certificate
  • 2- 5 years of experience in the installation, maintenance and repair of computer hardware, software, peripherals and related equipment preferred
  • Installation, configuration, operation, maintenance, troubleshooting, diagnosis and repair of industry standard computer hardware, software and peripheral equipment
  • Microsoft Office suite including but not limited to Word, Excel, Access, PowerPoint and Outlook

Preferred Qualifications:


  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

**Salary is commensurate with education and experience**

Job Category: HelpDesk
Job Type: Full Time
Job Location: Newport News VA

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