IT Support Specialist

Full Job Description

***MUST have an active Secret Clearance (or higher) AND IAT Level II Certification (Security+) – NO exceptions***

**This position will be a 6-month temporary position.**

• Handle calls from a wide array of individuals from students to VIPs.
• Answer, validate and triage incoming phone-in Incidents and Requests.
• Process, validate and triage email submitted Incidents and Request.
• Review and validate ticket information.
• Routing and escalating tickets to appropriate support teams.
• Identifying and performing First Contact Resolution tickets.
• Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
• Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
• Configuration, setup, maintenance and troubleshooting for Clients computer systems, hardware, and software.
• Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.

Required Skills and Qualifications:

• Security+ CE Certification (IAT Level II)
• Active Secret Clearance

Environment

• Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
• Tuition assistance for continuing or career-related education
• Our cultural focus is on people and results – not bureaucracy
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed
• You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
• Casual workplace
• Open-door policy with all management

Salary Range: $38,000 – $40,000

**Salary is commensurate with education and experience**