Full Job Description

***MUST have an active Secret Clearance (or higher) – NO exceptions***

***Multiple openings available in both Oahu and Hawaii***

  • Provide computer hardware, software, email, internet and networking help desk / end user support to include but not limited to:
    • Troubleshooting and diagnosis of desktop, laptop, printers, digital senders, Smart Phones/Smart devices and peripheral hardware problems
    • Installing and supporting licensed software, to include, but not limited to, Microsoft Office 2013, Outlook 2013, Internet Explorer, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO) and Cisco Virtual Private Network (VPN) and any subsequent software/client upgrades
    • Troubleshooting and fixing email (to include Enterprise email), internet access and networking issues.
  • Provide IT related moves, additions and changes, including assistance for new or existing computer HD/SW setup or upgrade, loading and configuring device drivers, and moving data
  • Provide support for authorized software such as MS Office and email software, including problem tracking, problem source identification, problem resolution, management reporting and trend analysis
  • Provide coordination on servers, LAN and other systems issues requiring elevation
  • Ensure 100% Information Assurance Vulnerability Alert (IAVA) and Army Gold Master (AGM) compliance for Government computers and laptops. Apply software and security patches and perform Army mandated AGM upgrades.
  • Coordinate with Government staff to develop, review, impose and maintain security process and procedure standards
  • Perform installation for anti-virus and updates
  • Provide VTC support including troubleshooting and diagnosing, routine testing and maintenance of equipment, VTC scheduling, and related OS patching
  • Assist with content updates and basic administration for internal and external websites and SharePoint

Required Skills and Qualifications:

  • IAT Level II Certification (i.e. Security+)
  • 1+ years of IT support experience, preferably working with DoD and providing end user / office automation support in an Active Directory environment
  • Experience supporting desktops, laptops, printers, digital senders, smart phones / devices, and peripheral hardware
  • IT support experience with Microsoft Office suite, Internet Explorer, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO), Cisco Virtual Private Network (VPN)
  • VTC support experience, preferably for Tandberg VTC systems, DVS-G, and/or Cisco EX60/90 desktop VTC systems
  • Some familiarity with SharePoint, web and database administration preferred
  • Army Gold Master (AGM) compliance knowledge / experience preferred


  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

**Salary is commensurate with education and experience**

Job Type: Full Time
Job Location: Hawaii Oahu

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