Full Job Description

***MUST have an active Secret Clearance (or higher) AND IAT Level II Certification (Security+) – NO exceptions***

  • Support computer hardware, software, email, internet, and networking help desk / end user support to include but not limited to:
    • Troubleshooting and diagnosis of desktop, laptop, printers, digital senders, Smart Phones/Smart devices, and peripheral hardware problems
    • Installing and supporting licensed software, to include, but not limited to, Microsoft Office 2013/2016, Outlook 2013/2016, Internet Explorer, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO) and Cisco Virtual Private Network (VPN) and any subsequent software/client upgrades
    • Troubleshooting and fixing email (to include Enterprise email), internet access and networking issues
  • Provide assistance with IT related moves, additions, and changes, including assistance for new or existing computer HD/SW setup or upgrade, loading, and configuring device drivers, and moving data
  • Provide support for authorized software such as MS Office and email software, including problem tracking, problem source identification, problem resolution, management reporting and trend analysis
  • Ensure 100% Information Assurance Vulnerability Alert (IAVA) and Army Gold Master (AGM) compliance for Government computers and laptops. Apply software and security patches and perform Army mandated AGM upgrades.
  • Perform installation for anti-virus and updates
  • Provide assistance with VTC equipment by training team and customers on functions of equipment
  • Support for landlines, VoIP, and iPhones, maintaining the phone inventory, supporting voicemail password resets, installing, and troubleshooting applications, adding phones and ports
  • Assemble and arrange material and equipment, run, pull, stop, and splice cables, such as CAT5 and CAT6

Required Technical Skills:

  • IAT Level II Certification (i.e. Security+)
  • Active Secret Clearance
  • At least one-year of systems administration experience working with DoD and providing end user / office automation support in an Active Directory environment
  • Strong communication and interpersonal skills
  • Experience supporting desktops, laptops, printers, digital senders, smart phones / devices, plotters, and peripheral hardware
  • Experience with Microsoft Office suite, Internet Explorer, Google Chrome, Edge, Mozilla Firefox, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO), VTC (Polycom and Crestron), PowerShell and Cisco Virtual Private Network (VPN)
  • Army Gold Master (AGM) compliance knowledge / experience preferred
  • At least one-year of help desk experience preferred
  • Reliable transportation required to get around the base


  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

**Salary is commensurate with education and experience**

Job Category: Systems Administration
Job Type: Full Time
Job Location: Oahu HI

Apply for this position

Allowed Type(s): .pdf, .doc, .docx