Full Job Description
***MUST have an active Secret Clearance (or higher) AND IAT Level II Certification (Security+) – NO exceptions***
- Support computer hardware, software, email, internet, and networking help desk / end user support to include but not limited to:
- Troubleshooting and diagnosis of desktop, laptop, printers, digital senders, Smart Phones/Smart devices, and peripheral hardware problems
- Installing and supporting licensed software, to include, but not limited to, Microsoft Office 2013/2016, Outlook 2013/2016, Internet Explorer, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO) and Cisco Virtual Private Network (VPN) and any subsequent software/client upgrades
- Troubleshooting and fixing email (to include Enterprise email), internet access and networking issues
- Provide assistance with IT related moves, additions, and changes, including assistance for new or existing computer HD/SW setup or upgrade, loading, and configuring device drivers, and moving data
- Provide support for authorized software such as MS Office and email software, including problem tracking, problem source identification, problem resolution, management reporting and trend analysis
- Ensure 100% Information Assurance Vulnerability Alert (IAVA) and Army Gold Master (AGM) compliance for Government computers and laptops. Apply software and security patches and perform Army mandated AGM upgrades.
- Perform installation for anti-virus and updates
- Provide assistance with VTC equipment by training team and customers on functions of equipment
- Support for landlines, VoIP, and iPhones, maintaining the phone inventory, supporting voicemail password resets, installing, and troubleshooting applications, adding phones and ports
- Assemble and arrange material and equipment, run, pull, stop, and splice cables, such as CAT5 and CAT6
Required Technical Skills:
- IAT Level II Certification (i.e. Security+)
- Active Secret Clearance
- At least one-year of systems administration experience working with DoD and providing end user / office automation support in an Active Directory environment
- Strong communication and interpersonal skills
- Experience supporting desktops, laptops, printers, digital senders, smart phones / devices, plotters, and peripheral hardware
- Experience with Microsoft Office suite, Internet Explorer, Google Chrome, Edge, Mozilla Firefox, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO), VTC (Polycom and Crestron), PowerShell and Cisco Virtual Private Network (VPN)
- Army Gold Master (AGM) compliance knowledge / experience preferred
- At least one-year of help desk experience preferred
- Reliable transportation required to get around the base
Environment
- Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
- Tuition assistance for continuing or career-related education
- Our cultural focus is on people and results – not bureaucracy
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success
- Work/Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed
- You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
- Casual workplace
- Open-door policy with all management
**Salary is commensurate with education and experience**