Full Job Description

***MUST have an active Secret Clearance (or higher) AND Security+ Certification – NO exceptions***

  • Provide day-to-day operational leadership to directly manage IT staff including Tier I-II IT support technicians, engineers, AV/VTC technicians, systems administrators and logisticians
  • Provide operational insights and reporting on IT functions, including monitoring of team performance and adherence to service level agreements (SLAs) and other standards and metrics
  • Build relationships with the client and be directly responsible for the performance of the IT Service Desk team
  • Process Management – Address performance issues and implement improvements
  • Ability to provide technical support for laptop and VTC equipment setup and troubleshooting desired but not required

Required Technical Skills:

  • MUST HAVE current Security+ CE Certification (IAT Level II)
  • MUST HAVE Active Secret Clearance
  • Experience in a Project Management or Team Lead role
  • Understanding of and experience with IT support contracts and requirements
  • Written and verbal communication skills, to include interacting and presenting to Government officials
  • Understanding of Service Level Agreements, metrics and monitoring the achievement of those objectives
  • BA/BS degree preferred

Environment

  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

**Salary is commensurate with education and experience**

Job Category: Project Management
Job Type: Full Time
Job Location: Fort Eustis VA

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