Full Job Description

***MUST have an active Secret Clearance (or higher) – NO exceptions***

  • Provide Tier III engineering and project support on the following systems (not limited to):
    • Windows 10/11, Office 365 Apps, COTS & in-house developed software
    • Azure Virtual Desktops/Azure Active Directory/Azure cloud storage
    • On-premise Active Directory service management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management etc.)
    • Microsoft Teams & Cisco WebEx
    • HYCU backup software for local and cloud storage
    • HP Network Attached Storage
    • HP Secure Print
    • Zscaler ZPA and ZIA
    • AvePoint cloud backups
  • Review agency’s IT infrastructure on a regular basis to maximize system performance and efficiencies.
  • Determine the production infrastructure capacity IT needs to meet the evolving demands of the agency.
  • Review agency and M365 AD and identify design inconsistencies – develop corrective action and cleanup plans for the agency’s environment.
  • Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others.
  • Support OIT IT projects including department share data migrations, on-prem server migrations to Azure, network expansion, new implementations, etc.
  • Collaborating with vendor professional services and product vendors
  • Support the SDLC, and programmatic documentation required by Agency.
  • Work with the System Owner, senior management, COR, and necessary parties to adhere to the required documentation support. Documentation to include but not limited to: SDLC and stage gates, IRB, ATO related document
  • Look for areas to create new and update existing policies and procedures to ensure consistent work quality.
  • Attend technical and project meetings as relevant to tasks supported, including the weekly change control board meetings, and technical review board meetings.
  • Keep project and ticket status up-to-date and provide weekly and monthly status reports Maintain excellent communication, collaboration and working relationships with all Tier teams to ensure all teams are aware of current efforts.
  • Provide team leadership of MSM staff and assist with task documentation, planning and client communication.

Required Technical Skills:

  • Must have an active SECRET or higher security clearance.
  • Must have Master’s degree in relevant field
  • 14+ years of relevant experience
  • Minimum 10 years of experience with these technologies:
    • Windows 10/11, Office 365 Apps, COTS & custom software
    • Azure Platform, Virtual Machines and Desktops, EntraID, Automation, Virtual Networking
    • Active Directory domain management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management, etc.)
    • M365 Platform Administration/Management
    • Identity Access Management (Okta, ADFS, similar)
    • Container Management (Docker, Azure Kubernetes, Others)
    • Enterprise Backup product experience
    • HP Secure Print (Secure enterprise printing, scanning, and faxing)
    • Zscaler ZPA and ZIA or similar firewall and network security products


  • Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
  • Tuition assistance for continuing or career-related education
  • Our cultural focus is on people and results – not bureaucracy
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed
  • You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
  • Casual workplace
  • Open-door policy with all management

Salary Range: $165,000 – $180,000

**Salary is commensurate with education and experience**

Job Category: Systems Engineering
Job Type: Full Time
Job Location: Washington D.C.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx